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Allscripts Services

It takes a team to transform healthcare. With Allscripts client services, you get support as unique as your organisation.

You’re on a journey to connect your communities for smarter healthcare. It’s good to know you have a trusted partner by your side. Allscripts offers a range of professional and managed service offerings to support your organisation. Using our clinical and technical expertise, we help you maximise your investment’s value.

From hosting and consulting services, to optimisation and managed IT services, we partner with you to design a custom solution that meets your organisation’s goals – and keeps your clinicians focused on patient care.

Professional Services

Allscripts Professional Services helps you achieve quality outcomes through workflow optimisation, best practices, applied technologies and learning experiences. Our comprehensive and project-based implementation, consulting, education and technical services help you meet your organisational goals and strategic imperatives so you can succeed in today’s demanding healthcare environment. We work by your side to make the process of adopting, optimising and using your Allscripts products easy.

Managed IT Services and Hosting

Allscripts is committed to building a collaborative relationship with you, helping you solve your IT staffing and application needs. Our managed services model is distinctive. It incorporates skilled professionals, best practices and proven technology. This approach helps you establish an optimal infrastructure for continuous improvements across your organisation.

Allscripts Education Services

Allscripts Education Services offers you learning methodologies designed to help you realise efficiencies and increase the rate of adoption. You can choose from a range of in-depth classroom configuration training offerings, from simple, role-based eLearning to customised end-user training. Allscripts Education Services courses have consistently been recognised for their excellence.

Product-Related Services

Implementations and Upgrades

Allscripts uses an implementation methodology that leverages years of technical expertise, as well as prescriptive, open workflows that drive predictable outcomes. Our phased approach delivers high-quality implementations honed from thousands of successful client engagements. You’ll find that our non-disruptive and collaborative process mitigates risk, maximises value of investment, reduces variability and greatly increases overall implementation and upgrade satisfaction.

To improve your experience, we recommend participation in our Upgrade Centre programs. These programs provide a best-in-class upgrade experience using repeatable, reliable processes delivered within a predictable cost model – helping you reach your desired organisational outcomes. The Upgrade Centre program also increases the adoption and utilisation of Sunrise functionality by promoting upgrades coupled with optimisation activities. Finally, the Upgrade Centre program alleviates burden on your resources by providing services you need to perform unit and functional testing – an advantage that lets you stay focused on your priority organisational projects.

  • Recommended Updates and Enhancements. With deep expertise across every Allscripts solution, our team recommends workflows and configurations based on best practices and lessons shared by other organisations.
  • Cost-Effective and Enhanced User Adoption. Allscripts solutions have a favourable total cost of ownership (TCO) when compared to alternative systems. From maintenance and upgrade costs to staffing requirements, you'll utilise fewer IT and organisational resources using Allscripts industry-leading solutions.
  • Post Go-Live Support. The Allscripts Services Team uses deep domain knowledge to provide post-live ongoing application sustainment and management services, including post-live checks, up-to-date product expertise, enhanced user adoption, access to content and recommended updates.

Technical Services

  • Infrastructure Migrations, Implementation and Upgrades. Whether you need to add servers, upgrade software or hardware, or safely migrate to a new data centre structure, our technical services team is here to assist. The Allscripts Services Team also provides system performance services that evaluate and interrogate your environment to identify any issues that may contribute to less-than-desirable performance measurements. Each engagement provides methods for remediation to ensure optimal performance and supports a positive end-user experience.
  • Application Management and Staff Augmentation. Keep your system running at peak performance without the hassle of constant monitoring and updating. We’ll take care of ongoing application maintenance and run regular checks to assess user adoption. Take the struggle out of IT staffing with Allscripts staff augmentation and outsourcing. We’re here to help you manage your Allscripts suite of applications – based on your needs.
  • Service Desk (Help Desk Support). Allscripts Managed IT Services help you maximise the power of your IT investments by delivering a modular, cost-effective Service Desk that enhances productivity in your organisation while maintaining end-user satisfaction. Our global approach provides you with 24x7 support. Support services provided can be scaled to meet the needs of your organisation.

Education and Product Training

Allscripts Education Services

Allscripts Education Services are designed to provide you world-class learning opportunities as you adopt, grow and utilise Allscripts products. We use industry-leading learning technologies to provide blended, role-based and workflow-oriented content. Our approaches span traditional classroom-style, instructor-led programs – to web-based, self-paced programs. All are designed to assure the success of your organisation’s users so you can achieve efficiencies and an increased rate of adoption.

  • Experiential Learning. Experiential learning provides self-paced, scenario-based simulation training targeted to specific roles. Simulations allow users to practice workflows through real-world scenarios. Readiness evaluations assess the user’s ability to perform critical scenario-based workflows. Simulation training coupled with readiness evaluations and reporting metrics demonstrate the user’s proficiency to activate and use the system.
  • Training Consultative Services. Training and education needs are unique to each client and often must be tailored to meet their available resources and timeframe. Allscripts provides education and training consulting services to develop a training strategy model that will deliver the best environment for adoption of their new application. Let us give your team the strategy, guidance and best practices they need to deliver effective group training.
  • Formal Instructor-Led Classes. At our Allscripts training facilities, we provide extensive training materials, hands-on exercises, interactive discussions and plenty of individual attention. We’ll make you an expert in no time.
  • Virtual Instructor-Led Classes. We deliver virtual instructor-led, web-based classes on site, combining online training modules with individual attention in a classroom setting. If a self-paced option is more appealing, we also offer eLearning training solutions.

Operational Services

  • Proactive Application Monitoring. Proactive application monitoring quickly identifies problems, then isolates and resolves the issue. Swift problem resolution greatly reduces expensive downtime and improves support for care delivery and related financial operations. Using a holistic approach of centralised surveillance, configuration and administration – and the ability to control key components at your site – we proactively detect, prevent and resolve application and interface issues before they impact your entire organisation.
  • Hosting. Allscripts Hosting Solution alleviates the burden of managing a complex IT infrastructure and enables you to turn your focus back where it belongs – to patient care. Allscripts provides the tight integration of our operations, development and support teams, in a secure environment. This ensures a caliber of performance, efficiency and end-user satisfaction that only Allscripts can deliver.
  • Elimination of Hardware Costs. Eliminate the headaches – and the price tag – of server hardware and infrastructure. You’ll get the robust hosting solution you need to move ahead in the changing healthcare climate.
  • IT Staff and Services Savings. When you choose Allscripts to handle your IT maintenance and security needs, you’ll realise significant cost savings. That means you can devote more time and resources to advancing your organisation’s mission.
  • Scalable, Available and Secure. Our hosting environments are robust and scalable to fit the needs of any size organisation. Redundant systems and state-of-the-art encryption minimise downtime and keep your data secure.
  • Reliability, Every Day of the Year. When your organisation’s patient care is on the line, you need the most reliable solutions available. Trust Allscripts to keep your system up and running with up-time percentages among the industry’s best, as well as quick disaster recovery times.

Managed Services

  • Day-to-Day Operations Management. You want a seasoned team responsible for your organisation’s IT service management. We offer the dedication, performance and accountability of an in-house team, without the hassle.
  • Process Efficiency. ​Streamlining IT procedures can improve effectiveness and efficiency, but only with correct execution. We assess and deploy the processes you need, enhancing both connectedness and coordination.
  • Budgeting and Procurement. To make smart IT expenditures, you need to balance costs with organisational and end-user needs. With 35 years of healthcare IT experience, we know how to maximise your IT budget.
  • Expert Staff Resources. Healthcare IT has unique challenges. Fortunately, we have a wealth of talent available with skill and knowledge in healthcare software and all phases of IT operations.
  • Objective Recommendations. In addition to expertise, our available IT staff offers a fresh perspective. They see how best to align your organisation’s technology and business goals, and they have the skills to implement it.
  • Flexible Staffing. Our IT staff is available when you need us. From a single implementation project to ongoing staffing, we’re here for you.

Offsite Tech Support

  • IT Team Extension. For more than 35 years, we’ve been the healthcare IT experts. Let us put our experience to work for your organisation as an extension of your IT team, boosting end-user productivity.
  • Seamless Coordination. While we are supporting your organisation’s end users, we keep your in-house team in the loop with ongoing communication.
  • IT Service Management Tools. We support your staff with our suite of leading IT service management tools, helping to answer users’ questions effectively, and responding to issues immediately.

Optimisation Services

  • Adoption and Optimisation Services. Effective adoption of EMR applications is an ongoing and dynamic process. Allscripts provides adoption and optimisation services designed to engage clinicians and end-users, and drive ownership throughout the organisation. Our adoption and clinical application assessment services provide reporting tools to evaluate the current level of adoption. These assessment services also provide clinical rounding, observations and interviews to establish a strategic adoption program focused on impactful changes in workflow and configuration.

    Over time, the needs of an organisation change or the current workflows no longer align with the system configuration. This can lead to work-arounds and inefficiencies that often cause dissatisfaction. Our optimisation services provide current-state assessments and recommend configurations or workflows that leverage existing functionality to improve the recognised value of your Allscripts applications. Optimisation services are provided to address specific service line/departmental needs (i.e., emergency department, pharmacy) or organisation pain points (i.e., clinical documentation).
  • Custom Services. Because your healthcare organisation is unlike any other, our team provides custom services and solutions tailored to meet your needs. Our Custom Services Configuration Consultants are remote Allscripts resources who assist with the data configuration, build and testing of unique requirements. Sunrise provides the ability to incorporate programming tools like Medical Logic Modules and Objects, plus to assist in the configuration.

What can we do for you?