Automated patient engagement transforms communication and delivery of care
Automated patient engagement, such as provided by Allscripts CareInMotion™ Engage, is becoming one of the most significant drivers in the transformation of health. Automated healthcare could account for up to 85% of all healthcare customer experiences by 2020, according to Gartner. There is a major shift underway from manual to automated patient engagement, leveraging “conversational artificial intelligence (AI)” that is enabling care management programs to be dynamic, evidence-based, and personalized, thus creating new value opportunities in healthcare.
An overwhelming majority of executives feel that automated healthcare will play an important role in the continued transition of care standards away from episodic and transactional care to one that embraces a continuous standard, where patient interaction and engagement are fostered beyond their visits to a primary care location.